Returns and Refunds Policy
We want you to be completely satisfied with your PLAUD device, which is why we offer a 30-day return window for all products purchased directly from our store. Items must be returned in their original packaging with all accessories included to qualify for a full refund.
Initiate Your Request
Contact our support team at support@plaud.ai within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your PLAUD device, charging cables, and manuals in the original box to ensure no damage occurs during transit.
Ship the Item
Affix the provided shipping label to your package and drop it off at the designated carrier location, keeping a copy of your tracking number.
Receive Your Refund
Once our technicians inspect the returned hardware, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing